Support

Kodabet wants you to feel confident playing, depositing, and cashing out. If something goes wrong or you just have a question, there are several ways to reach the support team so you can get back to the fun quickly and securely. Our customer service is available 24/7 to ensure help is always at hand.

Live chat — the quickest route

Live chat is the fastest way to get help. Expect a reply within a few minutes for most routine issues, such as account verification, deposit problems, or game questions. Agents are trained to walk you through steps in real time, and they can often resolve straightforward issues during the same chat session.

Email — for detailed requests

For issues that need documentation, send an email to support@kodabet.com. Typical response time is within 12–24 hours, and more complex inquiries may take up to 48 hours while the team investigates. Use email when you need to attach screenshots, transaction IDs, or detailed descriptions of a problem.

Phone support — check for availability

Phone support availability can vary by region. If phone assistance is listed in your account area, you can expect an agent to answer quickly or offer a callback. If you don’t see a phone option, live chat or email will get you the fastest help.

Find answers fast in the Help Center and FAQ

Before contacting support, check the comprehensive FAQ and Help Center for instant answers. Common topics include account setup, deposits and withdrawals, verification, bonus terms, and game eligibility. The Help Center also explains key bonus rules, including the general maximum cashout of €1,000 and wagering contribution rates (slots 100%, table games 10%, live casino 5%), so you can quickly understand how bonuses affect your play.

Support for payments, bonuses, and accounts

Whether your question involves AstroPay Card, Visa, MasterCard, Neteller, Skrill, PaySafeCard, or other listed methods, the support team can guide you through deposits and withdrawals in USD, EUR, CAD, or NZD. They’ll also explain bonus terms, wagering requirements, and restrictions to help you avoid inadvertent violations like bonus abuse.

What to have ready when you contact support

To speed up resolution, have your account email, username, transaction ID, and any screenshots ready. Never share your password or full payment details. If your issue involves a bonus or withdrawal, mention the bonus code (for example, \"KODA1\") and the exact amount and date of the transaction.

Knowledgeable help that respects your time and safety

Kodabet’s agents aim to be professional, friendly, and solution-focused. They’re trained to handle account issues, security checks, payout queries, and gameplay problems with respect for your privacy. If an issue requires escalation, you’ll be kept informed about the next steps and expected timelines.

Responsible play and account controls

If you need help setting deposit limits, time-outs, or self-exclusion, support can walk you through the available tools. These features are there to help you play within your means, and the team will assist with any changes or questions about safe play.